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Emerson Sensi Thermostats Recall



White-Rodgers recalls First-Generation Emerson branded Sensi Wi-Fi Thermostats recalled over potential Fire Hazard

Posted On: Jan 16, '19

Health Canada Alert: White Rodgers 1st generation Emerson Branded Sensi Thermostats Recalled Due to Fire Hazard.

This recall involves first-generation Emerson branded Sensi Wi-Fi Thermostats that permit remote access from one's smartphone, tablet and PC via a Wi-Fi home network. The affected units have Emerson printed on the front. The thermostats are white with an LCD screen and there are three buttons below the thermostat. Up and down arrow and menu buttons are located to the right of the screen. If your thermostat is branded Sensi on the front instead of Emerson (shown below), then your thermostat is not included in the recall.

A product label containing the model number and date code information is located on the back of the thermostat. Recalled thermostats have model numbers 1F86U-42WF or UP500W, and a date code from 1416 to 1536 indicated on the back. The date code represents the manufacture date from the 16th week of 2014 through the 36th week of 2015.
UPC codes on product packaging are: 786710549335 and 786710549762.

The thermostat can be damaged by household line voltage (120 volts or 240 volts) during service or replacement of a heating or cooling system, posing a fire hazard. As of November 30th, 2018, the company has received no reports of property or product damage in Canada, and no reports of injuries. In the United States, the company has received 8 reports of burn damage to the thermostat, involving minor property damage. No injuries have been reported.

Consumers should immediately check their Sensi thermostat to determine if the unit is included in the recall and contact the firm to schedule a free repair or replacement. For click-by-click instructions on how to find out if you're affected, click here

For more information, consumers can contact White-Rodgers customer service by telephone toll-free at 1-888-847-8742 from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday, or online.

Let us help you Sanitize your Workplace!



Do you know where the most germs are hiding in your office? Wherever they are, Amre has a solution!

Posted On: Jan 14, '19

Ever think about just how many people in your office have touched the same door knob, copy machine, refrigerator, or elevator button? What about what you bring back to your keyboard after going for lunch?

While we often don’t actively think about it, our office spaces and work places are crawling with everything from food poisoning to the flu - but there are a multitude of ways to fight back.

The Photocopier
Sure the office equipment may get a quick brush over once in a while by the cleaning crew, but how often is it actually sanitized? Particularly throughout the day when the same “Start” button has been pressed by twenty different people in a rush to get that report in. Specific touch points make this equipment a launching ground of concentrated germs and bacteria, just waiting to take a ride back with you to your desk.

Sanitizing Surface Wipes from Purell or Certainty kept near the printer will not only provide you with an opportunity to clean your hands, but the surface as well! Keeping them nearby is a great reminder to run a quick wipe over the buttons and top surface as well as remind you to be wary of the other surfaces around the workplace.


The Lunch Room
We’ve been taught since pre-school to wash our hands before we eat and for good reason. With the mix of so many different foods being brought into one central location - some even likely to go back and start growing their own - bacterial spreading is rampant. Pair that with a place specific to people putting things in their mouths and you’ve got a hotspot for illness.

Aside from ensuring you’re clearing out spoiled food and messes on the regular, ensuring you aren’t bringing germs from elsewhere in the office helps to control the spread as well. Get started with a Purell Everywhere System Starter Kit Hand Sanitizer Station at the entryway to any lunchroom can significantly improve the status of your lunchroom and won’t undo the hard work anti-bacterial wipes on the tables, fridge, and microwave have done!

The Desk
You may think your personal desk space would be the cleanest since its yours, but multiple studies found numbers north of 3,000 micro-organisms per square in on your keyboard and over 1,600 bacteria per square inch on your mouse! That’s not even including the desktop, your pens, notebooks, calculators, or even worse - your phone! For a sense of comparison, that’s more than your average toilet seat. Those numbers also multiply exponentially when sharing a desk or computer!

Something as simple as keeping a Personal Hand Sanitizer nearby and using sanitizing wipes can do plenty to bring those numbers down and keep your desk clean. To keep the tops of your desk, phone and monitor clean, look to Certainty Surface and Certainty Screen Wipes.


Finally, the biggest way to avoid illness and germs in the workplace is to wash your hands regularly and to keep your illnesses at home in bed!

Customer Care Centre Now Available Sundays



AMRE Supply's Customer Care Centre is now open Sunday to serve you better!

Posted On: Oct 30, '18

Our Customer Care Centre is expanding to serve you better! Starting November 4th AMRE Supply will begin new Sunday Hours.

Representatives will be available to provide you with our high quality customer service from 7:00am to 3:30pm MST. We look forward to offering a wider range of service to you, our valuable clients!

Please note that all AMRE Supply locations and warehouses will be maintaining their regular Monday to Saturday hours and will remain closed on Sundays.

AMRE Customers Frequently Asked Questions (FAQs)



Have questions about AMRE and Wolseley? Learn more ...

Posted On: Jul 23, '18

AMRE Customers Frequently Asked Questions (FAQs)
Have any questions about AMRE and Wolseley and what this means for you and your account? Learn more here or contact our Customer Care Centre at 1-800-661-9891 customercare@amresupply.com

Will the company be changing names?
AMRE Supply and its branches will continue to operate under the AMRE Supply brand. AMRE Supply will continue to serve customers as they have always done, but will do so as a wholly-owned subsidiary of Wolseley Canada Inc. named AMRE Supply Canada Inc.

Are any branches changing or closing?
Wolseley has no plans to close or combine branches.

Will there be any staff changes in any departments or my customer service representative?
There are no plans to make staffing changes as a result of this announcement. AMRE Supply has a reputation for customer service excellence and that is because of its dedicated team of employees. Customers will continue to receive the same levels of service AMRE has always strived to provide and customers will continue to work with the same AMRE representatives they have always worked with.

Will my pricing or service levels change?
As outlined in the question above, AMRE is focused on providing excellent customer service and customers can expect no changes to service levels. Pricing does not change as a result of the announcement, unless other factors such as the recent US tariffs imposed in June 2018 or other drivers of price changes such—as commodity price changes—have an impact on products’ pricing.

What will be changing that may affect our business relationship?
There are no changes as a result of this announcement that will have an impact on how customers do business with AMRE. Customers can expect to continue to receive the same service levels and customer service excellence that the AMRE team has always delivered.

Will the business history between our companies still remain intact and be considered with discussions or negotiations?
Customers will continue to do business with AMRE as they always have and there is no impact on a customer’s business history when it comes to discussing or negotiating future business.

Will anything change with the website, my log-in or order history?
Customers can expect to continue to conduct their online business with no changes.

Are there going to be any changes to the products I regularly purchase?
AMRE will continue to provide the same broad range of products to its customers that they have always relied on AMRE to deliver.

Does my outstanding balance move over to Wolseley Canada?
No. The only changes customers need to make in their systems as an AMRE customer are as follows:
- New GST/HST tax number;
- Legal entity name change; and
- New bank account information for submitting EFT payments.

This information was sent out to all AMRE customers. If you did not receive this information, please contact your AMRE representative or call our customer care line at 1-800-661-9891.

Who do we make our cheques payable to?
Cheques should be made payable to AMRE Supply Canada Inc.

If I buy from both companies will I get two separate statements or will it be a combined statement?
Customers who purchase from both AMRE and Wolseley will continue to receive separate statements.

Online banking – is there a new company name we have to pay online?
Information was sent out to customers regarding the following changes that they need to make in their systems as an AMRE customer:
- New GST/HST tax number;
- Legal entity name change; and
- New bank account information for submitting EFT payments.

If you did not receive this information, please contact your AMRE representative or call our customer care line at 1-800-661-9891.

Do you still accept payments on account by credit card for our monthly statement?
If customers have their AMRE account by credit card, they can continue to do so.

If I have an account with Wolseley and not with AMRE – do I automatically qualify now for an account with AMRE (and vice versa)?
There is no automatic granting of credit as a result of this announcement. Customers will need to complete a credit application form if they do not currently have an account with AMRE or Wolseley.

Are the payment terms still Net 30 days from date of invoice?
Payment terms do not change as a result of this announcement.

Will I still receive my invoices by email/fax like before? And on the 1st of the month?
Customers will continue to receive their invoices as they currently do and on the 1st of the month.

Can I use my AMRE account to purchase product that Wolseley sells (and vice versa)?
There is no automatic granting of credit as a result of this announcement. Customers will need to complete a credit application form if they do not currently have an account with AMRE or Wolseley. For customers who purchase from both AMRE and Wolseley, they will continue to purchase products separately from each company.

If I have an account with both companies, will the two accounts be combined as one and will I have an increased credit limit?
For customers who purchase from both AMRE and Wolseley, they will continue to purchase products separately from each company, receive separate statements and follow their current credit limits.

Who do I call if I have a problem with my AMRE account / Wolseley account?
Customers should continue to contact their AMRE or Wolseley representative with any questions or concerns about their account.

Wolseley Canada Inc. acquires market leader AMRE Supply Company Limited with 12 locations across Canada





Learn more about the exciting acquisition!

Posted On: Jul 3, '18

BURLINGTON, Ont. – Kevin Fancey, President of Wolseley Canada Inc. (“Wolseley”) today announced the acquisition of AMRE Supply Company Limited (“AMRE”), a market leading supplier of plumbing, HVAC, appliance, electrical and property maintenance parts, equipment and supplies required by tradespeople, homeowners, service contractors and professional property operators.

Headquartered in Edmonton and celebrating 50 years in business in 2018, AMRE has 12 “Property Performance Centre” locations across Canada in Richmond, Surrey, Edmonton, Calgary, Saskatoon, Winnipeg, London, Windsor, Hamilton, Mississauga and Scarborough.

With the acquisition, over 200 AMRE employees will join Wolseley. AMRE president, Doug Swane, will join Wolseley as divisional president, AMRE Supply, and will lead the business while it continues to deliver exceptional service, the products customers require in stock and ‘easy to do business’ transaction processes. AMRE and its branches will continue to operate under the “AMRE Supply” brand for the foreseeable future.

“This is a fantastic opportunity for AMRE to build on its 50 years in business,” said Swane. “Wolseley is a leading distributor in Canada with a vast distribution network of over 220 locations across the country, which will enable us to expand our market reach and product offerings. Wolseley represents an excellent fit for all aspects of AMRE’s business, including a company culture with similar values and guiding principles. We have a great team of people, led by a committed leadership team, and I am very proud of where our history has brought us to today.”

“AMRE’s success is the result of three generations of dedication to its customers, and over that time has developed an outstanding reputation in the marketplace for its customer service excellence. This acquisition strongly aligns with Wolseley’s strategic imperatives, especially our focus on delivering exceptional customer value,” said Fancey. “AMRE’s innovative multichannel approach, exceptional e-commerce platform and success in the markets they serve were key reasons that we saw this acquisition as highly complementary to our business. We are very excited to leverage each other’s strengths.”

About Wolseley Canada

Wolseley Canada (www.wolseleyinc.ca) is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning, refrigeration, waterworks, fire protection, pipes, valves and fittings and industrial products. With its head office in Burlington, Ontario, the company has approximately 2,500 employees and over 220 locations coast to coast. Wolseley’s team of sales and service specialists, an industry-leading e-business platform and relationships with the best vendors and brands in the business, make Wolseley the professional’s choice across the country. Wolseley is also committed to being a good corporate citizen, while building and sustaining valuable community partnerships. Since 2004 Wolseley has been a national sponsor of Special Olympics Canada, and has donated more than $3.1 million through corporate sponsorship and employee fundraising. Wolseley is also an active supporter of Habitat for Humanity.

Wolseley Canada’s parent company, Ferguson plc (www.fergusonplc.com) is the world's largest trade distributor of plumbing and heating products and a leading supplier of building materials. Ferguson plc is listed on the London Stock Exchange (LSE: FERG) and on the FTSE 100 index of listed companies.

About AMRE Supply

Founded as an appliance parts wholesaler in 1968 by Walter Swane, who was later joined by his son Ron, AMRE Supply (www.amresupply.com) dedicated itself to stocking “original factory specified” parts and products to ensure its clients received the parts engineered specifically for their equipment. Over the course of five decades, AMRE remained a proudly Canadian, family- owned and operated business that expanded its operations into five provinces, while continually expanding its product offerings and establishing a market-leading e-commerce site shipping anywhere in Canada within 48 hours and featuring over 50,000 items with accompanying rich content, including technical information, instructions, instructional repair videos and digital catalogues.

Contacts:

Deborah Roberts, Communications Manager

deborah.roberts@wolseleyinc.ca
(905) 315-3247

 

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